Great Today - Great Tomorrow

Your ongoing peace of mind means everything to us. That’s why we stand behind every structure we design, manufacture, supply and install with industry-leading Warranty and Care Plans – provided at no additional cost to you or your client.

Watertight Warranties

Guaranteeing the quality of every element of every structure.

You want performance, not problems, and rightly so. That’s why we offer comprehensive structural warranties covering all materials and parts on every Fleetwood Urban project, for the duration of its Design Life. Unlike many suppliers who simply on-sell products that have been produced elsewhere, you also have the added comfort of knowing the vast majority of our parts and materials are manufactured locally by us, right here in Australia. So, in the unlikely event you do need to make a warranty claim, we’re the ones who will own it and put things right.

Care Plus™

Free ongoing maintenance every 6 months for 3 years.

Your project may be finished, but our commitment isn’t. Fleetwood Urban provides you with ultimate peace of mind with a six-monthly scheduled maintenance program where we inspect and maintain your new structure for the all-important first three years following completion. That’s six rigorous quality inspections to safeguard the long-term integrity of your project, ensuring it stays in perfect working order for many years to come. In the event any adjustments or repairs are required, we’ll take care of everything, saving you and your maintenance crews time, money and hassle. We will identify where any replacement parts are needed and provide a cost to supply and fit from our stock. For a small additional fee, the Care Plus™ plan can also be renewed after three years.

Comprehensive structural warranties covering all materials and parts.

Unlike many suppliers who simply on-sell products that have been produced elsewhere, you also have the added comfort of knowing the vast majority of our parts and materials are manufactured locally by us, right here in Australia. So, in the unlikely event you do need to make a warranty claim, we’re the ones who will own it and put things right.

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Some of the finer details

Each project is different but you can rest assured that if there are any specific terms and conditions we will work these through with you.
Below are a few general things to keep in mind.

Fleetwood Urban warrants that everything we design, manufacture and install is free from defects in materials and factory workmanship. Subject to the specific terms outlined in your project’s warranty documentation, we will repair or replace any defective elements for the agreed period from the date of purchase at our cost. Should you need to make a claim on your warranty, we ask that you notify us formally within 30 days of the defect developing.

The Fleetwood Urban warranty only applies if materials and products have been maintained correctly according to the Maintenance Manual provided at the time of handover. All warranty claims should be accompanied by full documentation showing proper maintenance has been followed.

Unless otherwise stated, products and structures installed in direct contact with chlorinated water or saltwater, or products installed within 200 meters from the shoreline, are not covered by the Fleetwood Urban warranty for any defects caused by corrosion.

Our warranty excludes any damage or repairs required as a consequence of the installation process, misapplication, abuse, improper servicing or unauthorised alterations. Ancillary components that were not supplied or designated by Fleetwood Urban are not covered, nor is any damage as a result of floods, fires, lightning, accidents, corrosive environments or other conditions beyond our control.

If Fleetwood Urban determines the warranty item should be repaired rather than replaced, that repair will take place at the installation site unless, in the opinion of Fleetwood, it needs to be repaired elsewhere. If the repair takes place at the Installation Site, we request you make the product easily accessible. If the repair takes place offsite, Fleetwood Urban will pay for the costs of transportation.

In instances where Fleetwood Urban uses products, coatings and installation services provided by certified third-party suppliers, this general Fleetwood Urban warranty does not apply. These products and installation services typically carry their own warranties and Fleetwood will pass on information about these.

In addition to the specific details provided in the Fleetwood Urban warranty for your project, you also enjoy the full conditions and warranties outlined by the Trade Practices Act (1974).